FAQs

How to Know if You Have a Good, Repeatable T-Scan Recording

In this video, Shane Varga, T-Scan Regional Sales Manager with Tekscan, shares important tips for interpreting your T-Scan data, and whether you captured a good, repeatable recording. You'll learn:

How to interpret whether your patient is applying the same amount of force from bite-to-bite
How to identify unusual changes between the left-and-right sides of the patient's mouth

Link to this FAQ

How to Create a New Patient Record in T-Scan Novus Software

In this video, Stephen Moniz, Regional T-Scan Sales Manager for Tekscan, covers step-by-step instructions for creating a patient recording, including:

How to make adjustments on the upper and lower-tooth charts
How to designate the patient's individual teeth for crowns, implants, removed teeth, and other statuses

For more info, also check out How to know the sensor sensitivity is set properly and record patient data.

Link to this FAQ

How to Use the Sensitivity Wizard in T-Scan Software

In this video, Stephen Moniz, T-Scan Regional Sales Manager with Tekscan, Inc., shows you how to set T-Scan sensor sensitivity using the Sensitivity Wizard in T-Scan software.

The Sensitivity Wizard is a time-saving feature that helps you start scanning patients quickly, and get good, reliable data.

For more info, also check out How to know the sensor sensitivity is set properly and record patient data.

Link to this FAQ

How to Set T-Scan Sensitivity and Record Patient Data

In this video, Shane Varga, Regional Sales Manager for T-Scan with Tekscan, Inc., explains:

How to know the sensor sensitivity is set properly
What you should look for when performing test bites with your patient
How to begin and stop patient bite recordings

For a more advanced tip, check out How to Know if You Have a Good, Repeatable T-Scan Recording

Link to this FAQ

Setting up Arch & Quadrants in T-Scan Software

In this video, Shane Varga, Regional T-Scan Sales Manager for Tekscan, demonstrates how dentists can use the Arch & Quadrants feature in T-Scan software to:

Analyze contacts from canine-to-canine, molar-to-molar, etc.
How to correlate your timeline to posterior and anterior contacts

Link to this FAQ

How to Create a Patient Report in T-Scan Software

In this video, Stephen Moniz, Regional T-Scan Sales Manager for Tekscan, takes you through the process of exporting patient reports in T-Scan Software. Patient reports are great for patients to pass along to doctors or specialists.

Link to this FAQ

How Do I Set Up My T-Scan Novus Handpiece

In this video, Shane Varga, Regional T-Scan Sales Manager for Tekscan, shares fundamental instructions for setting up your T-Scan Novus handpiece, including:

How to connect the sensor support
How to know your T-Scan sensor is connected correctly to the T-Scan handpiece

Link to this FAQ

Is Tekscan software Windows 11 compatible?

Yes, all Tekscan software including T-Scan Dental has been tested and is fully compatible with Windows 11.

Here are the full system requirements.

Link to this FAQ

How to install T-Scan 10 when getting a dll error?

Problem:
While installing T-Scan 10 on some Windows 7 or Windows 8.1 systems, you may get this error:
"Could not load file or assembly tlllWin32.dll or one of its dependencies".

Solution:
Download and install Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24123
This patch is also available on our website:

http://download.tekscan.com/public/redist/2015U3vc_redist.x86.exe

Link to this FAQ

Upgrading T-Scan to Version 10

Once you have installed Microsoft SQL (click here if you haven't), you can upgrade your T-Scan to v10. When you upgrade to v10 the first time, your previous database from v9, v8 etc. will be automatically migrated from MS Access to MS SQL. This process is a one-time only step done in the background during the upgrade.

Please click on one of the icons below that best describes your setup. Instructions will appear below.

Questions or concerns? Contact Tekscan Technical Support at support@tekscan.com or +01.617.464.4279.

Local Configuration

Network Configuration

Local Configuration

If you plan to run T-Scan in a local configuration where your patient list is only accessible to one operatory workstation or a traveling laptop, follow these instructions.

Instructions

Go to one of the T-Scan computers, open T-Scan, and click on "Help > Update" as shown below. If you don't see Update listed at the bottom of this menu and expect to have an upgrade pending, contact Technical Support.
Follow the on-screen instructions, clicking Next on all screens to accept the default locations.
Repeat steps 1-2 for additional operatory computers.

Download Instructions as PDF

Network Configuration

Use these steps to update T-Scan on workstations that share a networked database. Note: You must have purchased a Network License Add-on to enable this functionality. The first workstation you upgrade must be one that is currently using a networked T-Scan database for the database migration to be successful!

Each T-Scan application must point to the location where you placed your networked database. Since the location of the networked database will vary by dental practice, these instructions are a little more involved than the local configuration. We would remove these steps if we could!

Instructions

Go to one of the T-Scan computers, open T-Scan, and click on "Help > Update" as shown below. If you don't see Update listed at the bottom of this menu and expect to have an upgrade pending, contact Technical Support.
Follow the on-screen instructions. When prompted to select the Database Server, click "Browse" and select the correct SQL Server/Instance name which was displayed in Step 5 when you installed SQL on your server.
You should see the suffix "TSCAN10" as shown below. Then click "OK".

Note: If no database servers are listed in this dialog, then you will need to type in the path "server_name\TSCAN10" manually and click next.
Now that you have identified the database server, click "Next".

Note: If you receive SQL errors, you will likely need to open a static TCP port in your server firewall for the TSCAN10 instance – click here for instructions.
When prompted to select where to save scans on the network, click "Browse" (or directly type the path). Point to the Scans folder on the database server you installed earlier (Step 5 of installing SQL. DELL-1SXY7V1\Scans in this example). Then click "Next".
Continue with the update process until the installation is finished.
Repeat steps 1-6 for additional operatory computers, being sure to point to the correct Database and Scans locations in steps 4 & 5. All patient files should be accessible from that point forward.
Double check on each operatory by opening the software, going to Help > Technical Support, and ensuring Database Location and Scans Save Folder are both pointing to the correct locations.