How Can I Track My Website Order?

Online tracking is available for all website orders.

When your package ships you will receive an email from our Orders Department that includes a tracking number and link.

You may track the package by pasting the tracking link in a web browser, pasting the tracking number at https://www.ups.com or by calling UPS.

If you did not get a tracking number then please contact us at orders@tekscan.com or call us at 800.248.3669 / 617.464.4500 x410 Monday through Friday, 8am - 4pm EST.

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What Are Your Shipping Rates for Website Orders?

Our shipping rates depend on region and method. We use UPS for our webstore.

Note that UPS international shipping rates to our customers outside of North America, specifically in Europe or Asia have increased substantially in recent years.

There may be options via our local Tekscan distributors for some standard products. Contact us for details.

Shipping costs are subject to change at any time, and do not include any customs or clearance charges.

UPS does not deliver to APO, FPO or PO boxes. If entered then we will contact you for a street address.

Taxes are charged for shipments to Massachusetts, California, and Washington state, and other locations subject to regional requirements.

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What Shipping Methods Do You Offer for Website Orders?

Tekscan's preferred carrier for website orders is UPS.

We rely on UPS' large international network for timely delivery of packages.

Delivery time for packages depends on two factors – processing time and shipping time.

Processing time is the time it takes for an order to leave our facility in South Boston, which is usually 2-3 business days.

Shipping time is the time the package takes in transit to its destination. This number can vary widely and is dependent on many factors such as the shipping method chosen, the ship-to country, and more.

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