Error: Handle Driver is Not Loading - Error Code 52

Issue: T-Scan or I-Scan doesn't see the Evolution handle. The Device Manager shows Code 52 error.

Solution:

First enable Windows Updates on your system. Install all the critical updates and see if this fixes the Code 52 error.

If not, this could be caused by a required security patch from Microsoft (that is missing). Info on the update needed:

https://support.microsoft.com/en-us/kb/3033929

Download of the update:

https://technet.microsoft.com/en-us/library/security/3033929

"SHA-2 certificates require KB3033929 on Windows 7

If your certificate uses SHA-2 or has SHA-2 certificates in its chain of trust and you are using it to sign kernel modules, then you should be aware of KB3033929, an update for Windows 7 distributed through Windows Update. On versions of Windows 7 without this update, the kernel will reject signatures made with certificates that use SHA-2, so they cannot be used to get a kernel module to load."

Select your Windows OS, download, install and re-boot the computer.

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What are the dental T-Scan computer requirements?

MINIMUM SYSTEM REQUIREMENTS

• Windows 10 or 11 Home or Pro versions
• Memory: 8 GB RAM minimum, recommended 16 GB
• 20 GB Disk Space

• Mac with minimum 8 GB RAM, recommended 16 GB RAM
• VMware® Fusion®  or Parallels® software
• Windows® 10  and 11 software 64-bit (ARM not supported)
• 75 GB Disk Space

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How do I check for Software Updates?

The "Software Update" feature is an automatic notification system that lets you know when there is an update for your software. You can also schedule how often the system checks for updates using the "Available Updates" dialog. By default, the software will check to see if there is an update each time the software is opened. It is recommended to keep this scheduling option as it is.

Note: The software update feature searches for an update each time the software is opened. You must first close your software and then open it again for the check to be performed.

 

Start by opening the T-Scan™ software. If the software is already opened, close it and reopen it again.

If an update is available, a balloon opens from your Taskbar (located at the lower right corner of your screen) to inform you. You can double-click this Link, where is states  Update Available (shown below).

Alternately, you can manually check for updates by going into Help > Update (shown below):

The "Available Update" screen opens (shown below). To set up scheduling to check for software updates, click the Notify me of update drop-down list. To update the software, click the Run Update button.

The "Confirm Run Update" dialog opens. Click the Continue button to download the software update, or the Cancel button to cancel the update process.

Once the Continue button is pressed, the software starts to download. Once the software download is completed, your software will close, and the Software update wizard opens. Run the wizard to install your software. When finished, you can open your software again by clicking on the software icon on your desktop or going into Start > Tekscan > [Product Name] to launch the software.

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How do I set-up and integrate Dentrix G5 with T-Scan 8.1?

Integrating your Dentrix G5 patient database with T-Scan™ 8.1 is an easy 4 step process.

1. Enter your patient into your Dentrix G5 patient database
2. Open T-Scan in your operatory
3. Synch T-Scan and your Dentrix G5 patient database (this will only need to be done on the initial installation of T-Scan 8.1)
4. Open the patient's file and proceed with data collection!

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Does Tekscan software support local languages?

Question: Does Tekscan software support local languages?

Answer: Tekscan systems support a multitude of languages, including English, Chinese, French, German, Italian, Japanese, Korean, Russian and Spanish. Please refer to the table below to see full language availability.

Product	Chinese	Traditional Chinese	Dutch	English	French	German	Greek	Italian	Japanese	Korean	Polish	Russian	Spanish
API1 (n/a)
API2 (n/a)
BPMS™	X		X	X	X	X	X	X	X	X	X	X	X
CoM'Nalysis™				X
CONFORMat™	X		X	X	X	X	X	X	X	X	X	X	X
ELF™				X
FastScan						X
FastScan Mobile						X
F-Scan™	X	X	X	X	X	X	X	X	X	X	X	X	X
F-Scan™ Mobile	X		X	X	X		X	X	X	X		X	X
Grip™	X	X	X	X	X	X	X	X	X	X	X	X	X
Handheld				X
Hoof™	X	X	X	X	X	X	X	X	X	X	X	X	X
HR Mat™	X	X	X	X	X	X	X	X	X	X	X	X	X
I-Scan™	X		X	X	X	X	X	X	X	X	X	X	X
MatScan™	X	X	X	X	X	X	X	X	X	X	X	X	X
Presto-Scan™	X		X	X	X	X	X	X	X	X	X	X	X
Saddle™	X	X	X	X	X	X	X	X	X	X	X	X	X
TireScan™	X		X	X	X	X	X	X	X	X	X	X	X
T-Scan™	X		X	X	X	X	X	X	X	X	X	X	X
Walkway™				X		X
Wiper™	X			X	X	X		X	X	X		X	X

Note: Additional Software modules like SAM™ (Sway Analysis Module™), STAM™ (Stance Timing Analysis Module™), and TAM™ (Timing Analysis Module™) are supported by the same languages as their parent software.

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My software does not recognize my Evolution Handle. I get the error: No Handles Found

Issue: My software does not recognize my Evolution™ Handle. I get the error: No Handles Found

Solution: First, check the indicator light at the end of the Handle near the cord. If this is not lit, then the Handle is not getting power. If the indicator light is amber in color, rather than green, you will want to uninstall the device driver for the Evolution handle.

Click the Start button and right-click on Computer. Select: Properties. On the System window, click: Device Manager.

Find Tekscan in the list.

Right-click on the driver for the Evolution Handle.  Select: Uninstall.

Then, unplug the USB cable.  After a brief moment, plug in the USB cable.  Windows should now be able to find and install the driver for the Handle automatically.

If Windows cannot find the driver automatically, insert your Tekscan CD,  exit from the CD's installation program, and then have Windows find the driver in the Drivers folder on the CD.

Always plug the handle into the same USB port on your computer. Otherwise, Windows may force you to reload the device driver.

If the error persists, you should confirm that Evolution is listed as one of the available Handle types in the No Handles Found error message.  Then, reboot the computer.

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How to view pressure data ASCII files with the extension .asf?

Question: How can I view array pressure data ASCII files (with the extension .asf)?  When I try to open a .asf file, Windows Media Player opens and says that it cannot play the file.

Answer: Microsoft uses the ".asf" file extension for Advanced Streaming Format files.  Usually, you will want to open any ASCII data file that you Export from your Tekscan application in Excel, or in another spreadsheet program.

To do this, start Excel first.  You can then Open the .asf file in Excel.  (Hint: you will need to see "All Files (*.*)" in order to see .asf files.)  This information will also apply to other Tekscan ASCII file extensions, .asg for ASCII Graph data, and .asc for ASCII COF data.

When you open the file in Excel, this dialog box will come up:

Excel dialog box - Text Import Wizard Step 1 of 3

You need to choose "Delimited" as the file type (as shown above).  (The .asf file is a Comma Delimited file.)  Click Next

On the Next screen, you need to check "Comma" as the Delimiter.  You can then click the Finish button:

Excel dialog box - Text Import Wizard Step 2 of 3

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How to show a continuous movie without having to continually push play?

Question: How can I show a continuous movie without having to continually push play over and over again?

Answer: You simply need to hold down the Shift key (on your keyboard) when you click the Play button for the movie to play continuously.

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How to export and import EMG traces with BioPAK software?

Question: How can I export and import EMG traces that are synched to T-Scan™ movies?

Answer: It is easy to export/import traces from/to BioPAK.

1. Export: Select the patient in the BioPAK patient directory. Select [File], [Copy], [To...] and use Browse to select (click on) the "temp" directory on your hard drive.Click OK. Then, OK again (directory of patient's traces appears). Highlight the trace(s) you want to export and click OK.
2. Import into an existing patient's record: Select patient from the patient directory. Click on [File], [Copy], [From...] and use Browse to highlight the location where the files reside on your hard drive. Click OK. Highlight the traces you want to import. Click OK.
3. Import a new patient: From "Patient" menu (First one) select [Patient], [Copy]. Use Browse to select location of patient files. Click OK. Click OK to finish.

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Too few parameters. Expected 2

Issue: My software will not allow me to take data or even to enter a new patient. No matter what I try to do in T-Scan™ it just keeps coming up with the warning message "Too few parameters. Expected 2".

Solution: This error occurs when the user who is logged into Windows does not have Permission to write to the Patient Database.

In Windows Explorer or in My Computer, navigate to the Database folder in the folder where your Tekscan software is installed, for example: c://Tekscan/TScan/Database. Select the Database folder, right-click and choose Properties. On the Security tab you need to give Full Control to the user(s) who will use your Tekscan software.

Your attempts to use the Patient Database without the needed permission may have created some files that you will now need to delete. Here are the steps to take:

1. Make a backup copy of the database folder somewhere else on the computer before you begin to change things.
2. Open the Database folder. Delete all files that have the extension *.tst. (The only items remaining in this folder should be the tscandb.mdb file, the MOVIES folder and the EXPORT folder.) Then, try starting the T-Scan software again to see if it works.
3. Restart the software. If you still get the Too Few Parameters error you will need to reboot the computer.
4. If it doesn't work, then we may need you to send a copy of the database file to Tekscan to see if it can be fixed.

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